Refund and Returns Policy

Last Updated: October 2026

At ZAYISO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is damaged, defective, or incorrect.
• The product is unused, unworn, and in its original packaging.
• All original tags, accessories, manuals, and invoices are included.

Products returned without original packaging or showing signs of use may not be eligible for a refund or replacement.

Non-Returnable Items

The following items are not eligible for return or refund unless received damaged or defective:

• Clearance or sale items
• Gift cards
• Digital or downloadable products
• Personal care and hygiene products
• Customized or personalized items
• Products marked as “Non-Returnable” on the product page

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Order number
• Product photos
• Description of the issue

Our team will review the request and provide a suitable resolution, including replacement or refund where applicable.

Refund Process

Once the returned item is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds are generally completed within 5-7 business days after approval.
• The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests cannot be accepted. Customers may initiate a return request after delivery if the item meets our return eligibility criteria.

Exchange Policy

We only replace items that are damaged, defective, or incorrectly delivered.

To request an exchange, please contact our support team with your order details and supporting photographs.

Return Shipping

If the return is due to a damaged, defective, or incorrect product, ZAYISO will bear the return shipping cost.

For all other eligible returns, customers may be responsible for return shipping charges.

We recommend using a trackable shipping service when returning products.

Refund Exceptions

Refund requests may be rejected if:

• The product has been used, damaged, or altered after delivery.
• The return request is raised beyond the eligible return period.
• The item is returned without original packaging or accessories.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@zayiso.com
Website: https://zayiso.com